Using new technology affects EOC funding

March 30th, 2011

The greatest workplaces changes over the past few decades have come from the wide acceptance and use of technology. From computers and software to cell phones the pace of change has been staggering.

But is it how we use this technology that can have a large impact on funding for communications and dispatch centers as well as EOCs.

Less than a generation ago, almost every telephone in the nation was a landline phone. Those political entities charging a small fee for every telephone to pay for their communications and dispatch centers spread the cost of that fee evenly to the residents that benefited from those services.

But as cell phones became more and more widely accepted, used and relied upon, the number of residential landlines has started to decline. The cost of cell phones and their use is now less expensive than retaining a landline and using a cell phone. And that decline is expected to accelerate meaning that fewer and fewer people will bear the burden of paying those 911 surcharge fees.

Any city, town, county or parish that has not enacted a surcharge fee for cell or internet based phones including those who use voice over-internet protocol (VoIP) software are missing both a source of revenue and an opportunity to more fairly distribute the call and dispatch center costs.

The revenue source is important for another reason. You can bond that revenue stream.

At The Center for Public Safety, Inc. we have seen communities get as much as 11 to 14 times the amount that a revenue stream brings in as revenue to addressing critical facility needs.

For example, let’s suppose that a telephone surcharge brings a revenue stream to a county of $200,000 a year. If bonded at a rate of 12 times, that would provide that county bond funds in the amount of $2,400,000. That may be enough to enable that county to plan, design , construct and equip a new EOC, 911 or call center. The yearly revenue from the surcharge then is applied against the principal and interest of the bond.

What do 19 Agencies from Around the Country Have in Common?

March 7th, 2011

 

What do 19 agencies from around the nation have in common? They all have at least one person scheduled to attend the March 24th and 25th Facilities Planning Seminar hosted by The Center for Public Safety, Inc. to be held in the Orlando, Florida area. At this point 32 people from 19 agencies representing 14 states are booked to attend.Several of the lectures have changed to reflect a changing construction and cost environment as well as to give more time to addressing issues such as funding, funding sources and grant opportunities. These new and modified discussions will address, in greater detail, where money may be found to help pay the costs for a new facility.

Facility tours of newly opened facilities will also be included and there are two new venues for this seminar cycle. Those interested in emergency operations and dispatch facilities will tour the new Osceola County EOC and those interested in the law enforcement tour will visit the Sanford, Florida Public Safety Complex. The public safety complex is Central Florida’s newest operational facility and incorporates many new design ideas and concepts into the finished building. Both the public safety and the EOC structures represent true state-of-the-art facilities in a part of the country known for named hurricanes, tornados, lightning storms, high winds, flooding and other natural disaster conditions.

Seating for the Facilities Planning Seminar is limited to public safety sector employees and elected officials and the number of attendees is kept low to ensure the highest quality experience for those participating in the seminar.

Several attendee positions are still available and anyone who desires to participate or to obtain additional information can contact our office at the email address and telephone numbers listed on our website.

Public Safety Architecture Book Featured in National Emergency Management Magazine

February 8th, 2011

The recently released 182-page full color book published by Architects Design Group, Inc. in collaboration with The Center for Public Safety, Inc. was featured in the most recent edition of National Emergency Management Magazine. 

A link to the publication is; http://media.emergencymgmt.com/documents/EM_Mag_Jan11.pdf

Scroll down to page 54 to see the advertisement. The book is the first of its kind in describing the process of how to obtain a public safety facility. The book is geared toward those in law enforcement, fire service and emergency communications including EOCs, 911 and dispatch centers. 

Anyone seeking to plan, design and construct a new or renovated public safety facility should have, read and be familiar with the material presented in this book. 

Public sector employees attending the CPS facilities planning seminar on March 24th and 25th in Central Florida next month will receive a copy of the book with their educational materials. 

Copies of the book can be obtained from www.amazon.com or by contacting our office at 407-647-0190 or emailing us at info@centerforpublicsafety.org.

Facilities Planning Seminar Approaching

February 7th, 2011

The Center for Public Safety, Inc.’s annual March facilities planning seminar is quickly approaching. 

The seminar, to be held at the Embassy Suites North in Altamonte Springs, Florida on Thursday March 24th and Friday March 25th will feature lecturers on a variety of topics including space planning, grants, construction delivery methods, building public/private support and will feature facilities tours of recently completed police, fire and emergency communications facilities. 

Any police or fire chiefs, sheriffs, EOC or 911 dispatch directors, elected officials and other public sector employees who are contemplating a new or renovated facility within the next 2-3 years should attend this seminar. 

The information and materials presented will provide a clear and concise path for a project from inception to completion and will be invaluable to anyone who does not already possess project coordination experience.

The seminar is now in its 11th year and has been attended by more than 500 public sector employees from across the United States and the Caribbean basin. 

For more information about the seminar, the early registration discount or information on the topics covered, please contact us at 407-647-0190 or email us at info@centerforpublicsafety.org.

An Emerging Trend; Consolidation of Communications & Dispatch Centers

January 18th, 2011

Every day, we read hundreds of newspaper, magazine, trade publication articles, and review television and radio station websites as well as blog postings about public safety issues. 

At The Center for Public Safety, Inc. that’s how we stay informed about issues affecting the public safety community, identify and follow emerging trends and obtain up to date information on matters of great interest to our client base such as grant funds or funding mechanisms. 

We have noticed that since the economy started spiraling downward in 2009 and worse in 2010 communities across the nation have been seriously exploring whether or not it would benefit them to consolidate their emergency operations, communications and dispatch centers and facilities. 

The State of Indiana has taken this one step further and passed a law mandating that there be no more than two PSAPs per county in 2014. 

But there are arguments for and against multi-jurisdictional consolidation. 

On one hand there exists the possibility that consolidation would reduce hardware, software and equipment costs by sharing one system among communities. Even today some neighboring communities may use different manufacturer equipment and experience difficulty communicating between departments. 

As with most business models, the highest expense is usually the cost of people. Add in salaries, health care, retirement plans and state and federal payroll costs, training, vacation and sick time and the cost per person rises significantly over just the salary paid to them. 

By pooling these personnel costs many communities hope to experience significant cost savings not just today but in the future as well. 

Then there is cost of planning, design, construction, maintenance and operation of a facility. A new EOC or dispatch facility may beyond the reach of many smaller communities and even lower on their construction program, if indeed it is even considered.

So those are some of the benefits of consolidation. 

What is the flip side? 

In our community of Orange County, Florida there are thirteen incorporated municipalities. Some are better managed and governed than others. Some have administrative staff with a long history of stable employment while others experience high staff turnover rates. Some of our communities have fairly homogenous demographics others are greatly diverse and the same could be said for ad valorum tax bases, tax revenue and financial stability. 

Parts of Orange County are highly dependent upon revenues derived from tourists while others are much less dependent on tourist revenue. Even the politics of our communities differ widely among ideology, partisan affiliation, participation in government by residents and in their approach to important issues such as economic diversification, job creation and retention, favored industries and infrastructure investment. 

Consolidation is very much like a marriage in the sense that it is a long-term shared commitment of resources and purpose. If different communities do not share that purpose, commitment or ability to maintain that commitment, consolidation will not work. 

If consolidation is to be successful, communities must be prepared to make a 25-30 year commitment, have the resources available to make the shared facility self-sufficient and commit to ensuring that such a facility is well designed, constructed and maintained and that the personnel working there have the tools, equipment, training and resources they need to effectively serve their residents at the highest recognized industry standards.

Understanding Public Safety Staffing, Why the Public Doesn’t Get & Why They Should

January 6th, 2011

In almost every article on public safety staffing or items written about new law enforcement, fire or emergency communications facilities, there are follow up blogs or postings from citizens complaining about the numbers of staff or the costs of staff. 

Here’s the truth, the general public doesn’t understand what public safety officials do, what they do it, how they do or what guidelines or standards mandate the people, training or staffing levels. 

They don’t know. 

But they are taxpayers and voters and as such can impact the decisions of elected officials, manager and supervisors. They in turn make decisions that affect the ability of public safety officials to do their job and serve the public’s needs. 

It’s a vicious cycle that has an easy answer. 

If you are a Police or Fire Chief, and EOC Director or a Supervisor of a dispatch facility you need to make sure that in every article written or posted about your facility, your facility needs or a future budget item that you make the case for why the staffing level needs to be what you project. 

It’s not enough to make the case for the building but also for the personnel. 

Anyone involved in the budget process knows that the cost of people, their salaries, training, equipment, health care, pensions and more make up what is often the single largest budget line item. 

Therefore it is incumbent upon you to make sure that you, your command staff and your staff that works with the public and the media know the reasons behind every staffing change. 

For example, we read recently where a blogger criticized having five fire fighters per shift at one station. The easy answer is that for a truck and an EMT vehicle to respond to a call requires at least two drivers and many jurisdictions have a two-in/two-out requirement for firefighters to enter a structure. On a scene you need a coordinator, someone to manage hoses and pumps and someone to enter the building. 

It’s firefighting 101 to anyone in the profession but needs to be explained to the average citizen. 

The same applies for an EOC or dispatch facility. Why do you need four people to cover one 24 shift? Three people cover an eight hour shift and a fourth person in case someone calls in sick or cannot make it to work. 

Law enforcement is more than just a uniformed officer in a marked patrol car on the streets. The functions of modern law enforcement require a multitude of different people performing specific roles.

Media savvy public safety officials will make sure that when they and those that work with and for them communicate with the public, that they make the effort to include why whatever they announce or share costs what it does and why it does. 

The new economic model for the next year and the long term will require that an emphasis on justifying costs be a critical component in effective communication.

The Center for Public Safety, Inc. (CPS) joins APCO

January 4th, 2011

The Center for Public Safety, Inc. (CPS) is proud to announce that the organization is now a member of the Association of Public-Safety Communications Officers or APCO.

CPS has co-exhibited at their annual conference for the past several years with Architects Design Group, Inc. (ADG) and joined because we believe in APCO’s mission and want to participate in their activities. 

CPS recognizes the outstanding contribution APCO provides not only its members but the whole community. We want to increase our ability to offer our facility planning seminar to APCO members and opportunities to provide facility planning services and space needs studies to APCO members who want or need to address their facility needs in a timely, efficient and cost effective manner.

Avoiding the big box store, shopping center or grocery store answer for a new facility.

December 23rd, 2010

Too many decisions about addressing critical facility needs for public safety departments and agencies are driven and made by elected officials and staff that have never worked in or understand the needs of public safety entities. 

One glaring example is the current economic situation. Times are difficult for many communities across the nation and too often some elected officials believe that their city, town, county or parish can buy an old school, shopping center, abandoned department store or store front and convert it into a police or fire station or emergency operations center. 

They see it as a cheap and easy option but there is one prominent problem. Taking this route is rarely, if ever, cheap or easy. 

Shopping centers, grocery and big box stores are built by developers looking to construct something with an expected life-span of 18-20 years. That means that the roof, HVAC, electrical, sewer and plumbing systems are not expected to last longer than the building’s effective life-span or that same 18-20 years. 

So when the tenant moves out, there is a large empty building occupying a space that leaves a hole in the commercial area of a community. A mayor, commissioner or selectman may see that structure as an opportunity to revitalize an area while at the same time, providing space for a public safety agency that has been operating in cramped conditions for years. 

A cheap and easy solution right? 

Wrong. 

In addition to the roof and the building’s systems, there are code requirements, life-cycle needs and security concerns for any public safety facility which were never taken into consideration when the structure was first built. 

Law enforcement needs a sallyport, holding cells, evidence processing and storage, a weapons armory, weapon repair and space to hold records mandated by law. The walls and roofing system need to be strong enough to keep people out and provide operational sustainability in case of disaster. 

A fire station needs a high ceilinged bay with vehicle exhaust containment systems, a commercial grade kitchen and living space. 

An emergency operations or dispatch center has heavy HVAC needs because of the amount of heat producing equipment which must be maintained at constant temperatures for maximum operating efficiency. This facility too needs to be hardened to withstand a man-made or natural catastrophe because this is the critical structure from which all life saving activities will be directed. 

The Center for Public Safety, Inc. has conducted feasibility and space needs studies for clients across the nation looking at new sites and existing buildings. 

In documenting what it would take to bring an existing structure not only up to current code but to adapt to meet the needs of a modern public safety facility often, if not always mean that it will cost more than a new building. 

That one statement should deter any budget conscious official from considering a big box, department store, shopping center or empty storefront from serious evaluation. 

Unfortunately it does not. 

So how does a police or fire chief or EOC director protect themselves? 

They will need an objective, experienced third-party professional with the knowledge of their organizational mission to examine the potential building, document its deficiencies and make cost projections for the retrofit. 

Only then can a public safety agency present its elected officials or government staff with the reasons why that would not be in their community’s best interests. 

Space needs or feasibility studies cost a fraction of any project cost but the information contained within that report could save a city, town, county or parish millions of dollars. 

Certainly something to consider in a time where every tax dollar counts and when every taxpayer expects, and rightfully so, that their money will be spent in the most economical manner possible.

CPS to help plan a new critical public safety facility for Lafourche Parish, LA

December 21st, 2010

The Center for Public Safety, Inc. has been retained by Architects Design Group, Inc. to lend our expertise in assisting ADG in the space needs study for the new public safety facility to be designed and constructed for the Greater Lafourche Port Commission. 

The significance of the port to commerce in Louisiana and the United States cannot be understated. Port Fourchon serves the domestic deepwater oil and gas exploration industry in the Gulf of Mexico. According to statistics provided by the Port Commission over 250 companies use the port and it serves 90% of the Gulf’s deepwater oil production. More than 270 large supply vessels use the port each day and an estimated 15% to 18% of the United States entire crude oil imports pass through the port’s facilities. 

These facts demonstrate the critical importance the port plays in our nation’s critical infrastructure. CPS is pleased to have been singled out by the architectural team to lend our expertise in planning for the current and future space needs of this new facility. 

The facility being planned will include the following entities; the Greater Lafourche Port Commission’s emergency response and operations center, the harbor police, fire and ambulance service, the US Coast Guard, the National Guard, the US Customs and Border Protection, the Lafourche Parish Sheriff’s Office and Office of Emergency Planning. 

The space needs study will make projections of current and future spatial needs, quantify cost projections and provide options to address these needs. The port will represent The Center for Public Safety’s third client in the State of Louisiana.

CPS to Attend and Exhibit at the North Carolina Police Chiefs Conference

December 20th, 2010

The Center for Public Safety, Inc. will be attending and exhibiting at the North Carolina Association of Chiefs of Police Conference in January 2011 at their annual conference in Asheville, NC.

 This will be the fourth year that CPS has had representation at the conference and it provides us a means by which to discuss and share information about our facility planning seminars that feature facility tours of modern public safety facilities. 

Public safety officials from Kannapolis, Mint Hill, Washington, Chapel Hill, Charlotte and Eastern Carolina University have attended previous seminars. 

It also provides us an opportunity to discuss space needs studies with police chiefs from across the state and to see if such a project would benefit their department.