The greatest workplaces changes over the past few decades have come from the wide acceptance and use of technology. From computers and software to cell phones the pace of change has been staggering.
But is it how we use this technology that can have a large impact on funding for communications and dispatch centers as well as EOCs.
Less than a generation ago, almost every telephone in the nation was a landline phone. Those political entities charging a small fee for every telephone to pay for their communications and dispatch centers spread the cost of that fee evenly to the residents that benefited from those services.
But as cell phones became more and more widely accepted, used and relied upon, the number of residential landlines has started to decline. The cost of cell phones and their use is now less expensive than retaining a landline and using a cell phone. And that decline is expected to accelerate meaning that fewer and fewer people will bear the burden of paying those 911 surcharge fees.
Any city, town, county or parish that has not enacted a surcharge fee for cell or internet based phones including those who use voice over-internet protocol (VoIP) software are missing both a source of revenue and an opportunity to more fairly distribute the call and dispatch center costs.
The revenue source is important for another reason. You can bond that revenue stream.
At The Center for Public Safety, Inc. we have seen communities get as much as 11 to 14 times the amount that a revenue stream brings in as revenue to addressing critical facility needs.
For example, let’s suppose that a telephone surcharge brings a revenue stream to a county of $200,000 a year. If bonded at a rate of 12 times, that would provide that county bond funds in the amount of $2,400,000. That may be enough to enable that county to plan, design , construct and equip a new EOC, 911 or call center. The yearly revenue from the surcharge then is applied against the principal and interest of the bond.